Privacy Policy

1. Introduction

Welcome to RUBYSHOP ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at airless-spray.rubyshop.co.th and use our product inquiry and customer support services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, shipping address, and order details
• Payment Information: Credit/debit card details, bank transfer information, or PromptPay details for processing payments
• Order Information: Product selection, quotation requests, delivery preferences, and special instructions
• Account Information: Login credentials when you create an account using email or social sign-in
• Communication Data: Messages sent through our chat system or customer support channels

3. How We Use Your Information

We use the collected information for the following purposes:

• Process and manage your product inquiries and orders
• Process payments and send order confirmations
• Communicate with you about your orders, including confirmations, reminders, and updates
• Provide customer support and respond to inquiries
• Send promotional offers and marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Keep you logged in to your account
• Analyze website traffic and usage patterns
• Personalize content and advertisements

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

5. Information Sharing and Disclosure

We may share your information with:

• Payment Processors: Omise, Stripe, or bank transfer services to process your payments securely
• Service Providers: Third-party companies that help us operate our website and services
• Legal Authorities: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure storage of personal and payment information
• Regular security assessments and updates
• Access controls and authentication measures

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order and support records are typically retained for 7 years for accounting and legal purposes.

8. Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal requirements)
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us using the information provided below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: